Lead and Customer Management

What data and for what purposes do we process your data?

As part of your contact and processing of services and orders with us (e.g. dispatch We process information material on services, ordering services, creating offers) Your data on the basis of Art. 6 Para. 1 lit. b GDPR, which allows the processing of data for the fulfillment of a Contract or pre-contractual measures permitted.

How long do we store your data?

We delete your personal data as soon as it is no longer required for the purposes mentioned above. this regularly results from legal obligations to provide evidence and retention, which are, among other things, in the Commercial Code and the tax code are regulated. The storage periods are then up to ten years. Besides, it can it may happen that personal data is kept for the time in which claims are asserted against us (statutory limitation period of three or up to thirty years).

Who will get your data?

Within our company, only those persons and bodies receive your personal data who are responsible for this Require the initiation or implementation of a sales contract or for a credit check.

We only provide your data to our affiliated companies. These are:

  • RealCore Consulting GmbH, Essen
  • RealCore Services GmbH, Essen
  • RealCore Solutions GmbH, Essen
  • RealCore Technology GmbH, Saarbrücken
  • RealCore Business Consulting GmbH, Essen
  • RealCore Omnishore GmbH, Hamburg
  • RealCore Maintenance GmbH, Essen
  • RealCore Spain SL, Malaga
  • rps GmbH, Essen
  • secudor GmbH, Treuchtlingen

In addition, we can transmit your personal data to other recipients outside the company, as far as this is necessary to fulfill the contractual and legal obligations as a service provider.

Who is responsible for processing your data?

Responsible within the meaning of the General Data Protection Regulation, others in the member states of the European Union applicable data protection laws and other provisions of a data protection nature are:

RealCore Group GmbH
Essen Technology and Development Center (ETEC)
Kruppstrasse 82-100
45145 Essen
Tel: +49 201 486 399-0
Managing Directors: Marcus Banner (spokesman), Roger Hillebrand, Michael Thielecke

You can find more information in our Imprint

What rights do you have?

Your rights to processing

You have the right to the following rights at any time, a more detailed description can be found in our Glossary: ​​

  • Right to confirmation and information (Art. 15, GDPR)
  • Right to correction (Art. 16, GDPR)
  • Right to erasure (right to be forgotten) (Art. 17, GDPR)
  • Right to restriction of processing (Art. 18, GDPR)
  • Right to data portability (Art. 20, GDPR)
  • Right to object (Art. 21, GDPR)
  • Right to withdraw consent under data protection law (Art. 7 Paragraph 3, GDPR)
  • Automated decision in individual cases including profiling (Art. 22 GDPR)

To assert these rights or if you have any questions, simply contact the specified data protection officer or the responsible body.

Right to complain

You can also file a complaint with the above-mentioned data protection officer or a supervisory authority (Art. 77, GDPR). A list of the German supervisory authorities can be found under this Link.

Will your data be transmitted to a third country?

We only transfer your data to third countries if you have given us your consent and we have have regulated the necessary data protection agreements and guarantees.

Are you obliged to provide your data?

Insofar as it is necessary to process personal data for the processing of orders and services, will need this from you

Do we carry out automated individual decisions or profiling measures?

We do not use purely automated processing processes to bring about a decision.

Topicality and changes to this information sheet

This information sheet was last updated in January 2019.